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© All Rights Reserved. ApplyBlast.com
Brightspeed
A Senior Manager, Retention & Call Center Operations oversees retention strategies, performance management, and customer experience improvements across call center channels. The role involves strategic planning, operational oversight, data analysis, leadership of call center teams, and cross-functional collaboration to reduce churn and protect revenue.
Headquarters
Charlotte, North Carolina, United States
Company Size
1001-5000 employees
Founded
2022
Brightspeed is a consumer and business internet provider offering fiber and broadband plans with ultrafast speeds and no annual contracts. It provides residential and small‑business services plus online tools to check availability, manage accounts, pay bills, and run speed tests. Customers choose Brightspeed for fiber-focused reliability, straightforward plans, and regional customer support.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Brightspeed.
Brightspeed didn’t post a salary, so this is our estimate from similar listings.
16% above the average for this role
Retention Call Center Agent-Fully Remote
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