Contact Center - Solutions Engineer (PST/MST)
Zoom(1 month ago)
About this role
A Contact Center Solutions Engineer at Zoom is part of the global Contact Center Solution Engineering team focused on designing and delivering contact center technologies that improve customer experience and integrate with Zoom's collaboration products. The role supports growth of Zoom's contact center offerings and collaborates with cross-functional teams and customers to align technical solutions with business needs.
Required Skills
- Contact Center
- Sales Engineering
- Solution Design
- Pre-Sales
- CRM Integration
- Troubleshooting
- CCaaS
- Workforce Management
- Virtual Agents
- Regulatory Compliance
+2 more
Qualifications
- Bachelor's in Computer Science
- Bachelor's in Information Technology
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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