Cebu J Center Customer Care Specialist iRecruit Engage 2026

Philip Morris International(2 months ago)

Cebu, PhilippinesOnsiteFull TimeTrainee$39,326 - $54,080 (estimated)Customer Support

About this role

Customer Support Associate I provides front-line customer service by interfacing with customers via inbound/outbound calls or online channels to resolve routine product and service inquiries. The role is an entry-level, full-time position based at a Quezon City call center and operates within structured procedures and KPIs.

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Required Skills

Customer Service
Communication
PC Knowledge
Multitasking
Empathy
Data Entry
Active Listening
Call Tracking

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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