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© All Rights Reserved. ApplyBlast.com
Teachers' Retirement System of the State of Illinois
The Contact Center Supervisor provides day-to-day leadership and oversight of staff responsible for responding to member and annuitant inquiries regarding TRS benefits and services. The role involves monitoring contact center performance, coaching staff, resolving complex member inquiries, and ensuring accurate and consistent information is provided. The position requires a thorough understanding of TRS statutes, rules, policies, and procedures to support staff and resolve member issues.
Headquarters
Springfield, Illinois, United States
The Teachers' Retirement System of the State of Illinois (TRS) is a public pension fund that provides retirement, disability, and survivor benefits to Illinois public school teachers and educational employees. TRS administers Tier 1 and Tier 2 pension plans, a Supplemental Savings Plan, and offers online member account management through its MyTRSIL portal. The organization is governed by a Board of Trustees and serves active members, retirees, survivors, and employers across Illinois.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Teachers' Retirement System of the State of Illinois.