Contact Center Support Analyst
BETSOL
About this role
The Contact Center Support Analyst supports contact center operations by troubleshooting telephony systems and managing tickets related to Cisco and Avaya platforms. The role involves assisting end-users, coordinating with vendors, and maintaining system configurations to ensure optimal contact center performance.
Skills
About BETSOL
betsol.comBETSOL is a software engineering and digital transformation firm that builds cloud-native applications, data and AI solutions, and managed services for enterprises. They offer product engineering, data engineering and analytics, DevOps/cloud migration, QA and test automation, and ongoing platform operations. BETSOL serves clients across industries such as finance, healthcare, manufacturing, and telecom, combining agile teams and distributed delivery to accelerate product roadmaps. Their focus is on pragmatic engineering, scalable architectures, and data-driven decision-making to help organizations modernize and monetize software and data assets.
About BETSOL
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for BETSOL.
Salary
$77k – $103k
per year