Contact Center Support Operator I
Cleveland Clinic(1 month ago)
About this role
Cleveland Clinic Health System is hiring a Contact Center Support Operator I to support patients and caregivers by serving as a primary point of contact for inbound and internal calls. The role operates remotely (within an hour of Cleveland, OH) on a daytime schedule and helps connect callers to the right resources across multiple hospital sites. This position supports timely access to information and services within the health system’s contact center operations.
Required Skills
- Call Routing
- Customer Service
- Inbound Calls
- Telephone Support
- Call Transfers
- Database Search
- Data Entry
- QGenda
- On-Call Paging
- Epic
+3 more
Qualifications
- High School Diploma
- GED
- Emergency Medical Dispatch (EMD) Certification
About Cleveland Clinic
clevelandclinic.orgCleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.
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