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Contact Center Support Operator I at Cleveland Clinic - ApplyBlast

Contact Center Support Operator I

Cleveland Clinic

2 months ago

3.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Contact Center Support Operator I works remotely Monday through Friday from 8:30 am to 5:00 pm, handling inbound and internal calls for multiple Cleveland Clinic hospital sites. The role involves using electronic directories, the QGenda on‑call system, and Epic to provide information, transfer callers, and support emergency and special protocol calls while meeting established metrics and productivity standards.

Responsibilities

Answer inbound calls and route callers to appropriate destinations
Process on‑call provider notifications using QGenda system
Provide patient information and support using Epic electronic health record

Skills

Qualifications

High School Diploma or GEDEmergency Medical Dispatch (EMD) Certification

About Cleveland Clinic

clevelandclinic.org

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1921

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Cleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.