Contact Center Support Operator II

As a Call Center Support Operator II at Cleveland Clinic Health System, you will answer inbound and internal calls, facilitate transfers using electronic directories, and process after-hours emergency medical calls for physicians and internal events. You will navigate on-call systems to page providers, handle special protocol hotlines for various hospital sites, and answer public inquiries using electronic databases to ensure timely access to care information. This role also involves performing data entry tasks, working in the Epic system to view patient details and appointment information, and providing relay services for hearing-impaired callers.