Contact Center Support Operator II

Cleveland Clinic(1 month ago)

OnsitePart TimeJunior$39,191 - $56,278 (estimated)Call Center Support Operations / Clinical and Operational Improvement

About this role

Cleveland Clinic’s Marymount Hospital is hiring a Contact Center Support Operator II in Garfield Heights to support patients, caregivers, and internal stakeholders through centralized call center operations. The role focuses on providing timely, accurate assistance and ensuring an excellent caller experience across multiple hospital sites, including support during after-hours and emergency situations. This position works rotating coverage with a primary 2:00pm–10:30pm shift and includes weekends/holidays and occasional third-shift coverage.

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Required Skills

Call Handling
Customer Service
Call Routing
Electronic Directories
Emergency Dispatch
On-Call Scheduling
QGenda
Epic
Patient Scheduling
Data Entry

+5 more

Qualifications

High School Diploma or GED
Emergency Medical Dispatch (EMD) Certification

About Cleveland Clinic

clevelandclinic.org

Cleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.

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