Contact Center Support Operator II

As a Call Center Support Operator II at Cleveland Clinic Medina Hospital, you will manage inbound and internal calls to facilitate timely transfers of caregivers and patients to appropriate destinations. You will navigate on-call systems, process medical emergency codes, handle special protocols for various hospital sites, and provide relay services for those with disabilities using tools like Epic and electronic directories. This role ensures patients receive continuous care support while maintaining exceptional caller experiences through accurate information delivery and data entry tasks.