Contact Centre Manager

The Helpdesk (Contact Centre) Manager oversees the 24/7/365 operational helpdesk across the National Service Hub, Swindon office and remote teams, ensuring alignment with the client's vision and public-facing services. The role is accountable for the performance and success of the helpdesk function and serves as the primary senior contact for the client. The manager builds collaborative relationships with stakeholders and represents the service at senior-level forums.