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Contact Centre Team Lead at Manulife - ApplyBlast

Contact Centre Team Lead

Manulife

6 days ago

3.9 on Glassdoor

Singapore, Singapore, Singapore

Hybrid

Full Time

Manager

0 applicants

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About this role

The Contact Centre Team Lead leads and develops a customer service team to deliver exceptional customer experiences while meeting operational, quality, and productivity targets. The role oversees daily contact centre operations, manages performance, coaching, and employee development, and ensures adherence to service standards and regulatory requirements. The position also supports operational transformation initiatives, including digital, automation, and AI-driven improvements, to enhance customer experience and business outcomes.

Responsibilities

Lead day-to-day contact centre operations and ensure customer enquiries are handled accurately
Conduct regular coaching, performance reviews, and development discussions for team members
Partner with cross-functional teams to resolve issues and deliver operational transformation initiatives

Skills

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.