Content Development Manager, Customer Advocacy

Elastic(1 month ago)

HybridFull TimeManager$72,012 - $113,988Customer Advocacy

About this role

The Customer Advocacy Content Developer Manager leads a small team to produce customer-facing stories that demonstrate measurable business outcomes from Elastic’s solutions. They work closely with customers, sales, customer success, and product marketing to translate technical implementations into clear, persuasive narratives and enable sales conversations. The role focuses on crafting case studies, videos, testimonials, and other content while ensuring accuracy and customer approval.

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Required Skills

Content Development
Case Studies
Video Scripts
Customer Interviews
Storytelling
Copywriting
Project Management
Stakeholder Collaboration
Value Messaging
Editing

About Elastic

elastic.co

Elastic is the Search AI company that delivers the Elastic Search AI Platform to help organizations find answers and drive outcomes from their data. Built on Elasticsearch and the Elastic Stack (Kibana, Beats, Logstash), it provides solutions for enterprise search, observability, security (SIEM), and analytics to search, analyze, and visualize logs, metrics, and other data in real time. Available as cloud-hosted and self-managed deployments, Elastic offers APIs, machine learning, vector search, and developer-friendly tools rooted in open-source technology. Customers use Elastic to accelerate time-to-insight, detect and investigate threats, troubleshoot applications, and build rich search experiences.