Content Specialist & Trainer
Koalafi(1 month ago)
About this role
An early-career Content Specialist & Trainer on the Agent Enablement team creating and maintaining support content that helps Customer and Merchant Support teams deliver confident, high-quality service. The role partners with content strategy, Guru administration, and subject matter experts to translate complex processes into clear, usable knowledge articles and job aids. This position offers growth toward content strategy, training, or enablement while directly impacting agent efficiency and customer outcomes.
Required Skills
- Content Writing
- Editing
- Documentation
- Visual Authoring
- Knowledge Management
- Content Organization
- Stakeholder Collaboration
- Training Support
- Attention To Detail
- Communication
Qualifications
- Degree in Communications
- Degree in English
- Degree in Learning & Development
About Koalafi
koalafi.comKoalafi is a fintech that provides transparent lease‑to‑own and point‑of‑sale financing designed for non‑prime consumers, enabling access to life‑improving purchases. Its digital platform offers flexible, easy-to-understand payment plans with fast, online approvals and straightforward disclosures. Koalafi works with merchants and dealers to integrate financing at checkout, helping increase conversions and average order value while expanding credit access. The company emphasizes consumer-friendly terms and responsible alternative lending for underserved borrowers.
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