Customer Service Representative

Koalafi(4 days ago)

HybridFull TimeJunior$57,254 - $76,618 (estimated)Customer Service

About this role

Koalafi is hiring a Customer Service Representative to support its lease-to-own financing customers and help scale the business. The role serves as a primary point of contact for inbound and outbound customer communications, addressing account questions and escalating issues as needed. This position offers the opportunity to grow with the company and contribute to improving the customer experience.

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Required Skills

Customer Service
Call Handling
Account Management
Communication
Microsoft Office
Problem Solving
Escalation
Trend Analysis
Multitasking
Prioritization

About Koalafi

koalafi.com

Koalafi is a fintech that provides transparent lease‑to‑own and point‑of‑sale financing designed for non‑prime consumers, enabling access to life‑improving purchases. Its digital platform offers flexible, easy-to-understand payment plans with fast, online approvals and straightforward disclosures. Koalafi works with merchants and dealers to integrate financing at checkout, helping increase conversions and average order value while expanding credit access. The company emphasizes consumer-friendly terms and responsible alternative lending for underserved borrowers.