Conversation Designer
NICE(13 days ago)
About this role
A Conversation Designer in NiCE's Professional Services helps shape AI-driven conversational experiences and serves as a subject-matter expert on conversational design. The role partners with customers and partners to drive adoption and successful deployment of NiCE Cognigy solutions across channels. It is an individual contributor position reporting into the Senior Director – Professional Services within a fast-growing, AI-first company.
Required Skills
- Conversation Design
- Dialog Flows
- Intent Definition
- Workshop Facilitation
- Persona Development
- Partner Enablement
- UX Design
- Multimodal UX
- NLU/NLP
- English Communication
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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