Conversation Designer/Analyst – Chatbot & Digital Experience Using AI
Commonwealth Bank of Australia(1 month ago)
HybridFull TimeSenior$111,167 - $149,379 (estimated)Design
Apply NowAbout this role
An AI Digital Conversational Designer at Bankwest shapes the voice, behaviour and intelligence of the Bee chatbot, creating natural, human‑centred dialogue experiences to simplify banking for customers. The role focuses on defining how the assistant understands context and sequences multi‑turn conversations, combining UX, conversation craft and generative AI to improve customer interactions. It is a specialist, hands‑on position working with cross‑functional teams to translate user needs into intelligent dialogue behaviours.
Required Skills
- Conversation Design
- Dialogue Flows
- Systems Thinking
- UX Design
- Prompt Design
- Model Testing
- Experimentation
- Stakeholder Collaboration
- Data Analysis
About Commonwealth Bank of Australia
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