Conversation Designer/Analyst – Chatbot & Digital Experience Using AI
Commonwealth Bank of Australia
About this role
An AI Digital Conversational Designer at Bankwest shapes the voice, behaviour and intelligence of the Bee chatbot, creating natural, human‑centred dialogue experiences to simplify banking for customers. The role focuses on defining how the assistant understands context and sequences multi‑turn conversations, combining UX, conversation craft and generative AI to improve customer interactions. It is a specialist, hands‑on position working with cross‑functional teams to translate user needs into intelligent dialogue behaviours.
Skills
About Commonwealth Bank of Australia
commbank.com.vnN/A
Recent company news
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1 week ago
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12 hours ago
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1 month ago
About Commonwealth Bank of Australia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Commonwealth Bank of Australia.
Salary
$111k – $149k
per year