Core Support

Encora(1 month ago)

HybridFull TimeSenior$137,481 - $183,915 (estimated)Technical Support

About this role

The Core Support role at Encora (Costa Rica) operates within the software and digital engineering organization supporting KnowBe4 products. The position sits between product, customer success, and technical teams, focusing on maintaining product reliability, contributing to product improvements, and supporting customer implementations. It emphasizes cross-functional collaboration and continuous improvement of development and support practices.

View Original Listing

Required Skills

Customer Support
Troubleshooting
IT Security
Email Protocols
Phishing Awareness
Firewalls
Ticketing Systems
Log Analysis
Technical Documentation
Product Configuration

+3 more

About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.

View more jobs at Encora →