Desktop Support Engineer

Veeam Software(24 days ago)

San Jose, Costa RicaOnsiteFull TimeJunior$56,734 - $76,166 (estimated)IT Service Desk

About this role

This role supports Veeam’s IT Service Desk by ensuring high-quality handling and routing of support tickets and contributing to continuous improvement of triage processes. The position operates within an international team, provides clear shift handovers and status updates, and helps maintain service reliability across the organization. The role is based in San Jose, Costa Rica and requires onsite presence.

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Required Skills

ServiceNow
Ticket Triage
Incident Management
KB Maintenance
Troubleshooting
Escalation
SLA Monitoring
Active Directory
Azure AD
Windows

+10 more

Qualifications

ITIL Foundation
HDI
CompTIA A+
MCP

About Veeam Software

veeam.com

Veeam Software builds backup, disaster recovery, and intelligent data management solutions for virtual, physical and multi‑cloud environments. The company emphasizes data portability and resilience, offering secure backup, rapid recovery, replication and tools to move and manage data across cloud, on‑premises and virtual platforms. Its platform‑agnostic, scalable products aim to minimize downtime, simplify compliance and enable flexible data mobility for enterprises. Founded in 2006 and headquartered in Baar, Switzerland, Veeam is privately held and backed by Insight Partners.