Customer Support Associate*French and English
Convera(28 days ago)
About this role
A Customer Care Specialist at Convera based in Costa Rica is a customer-facing role within Convera's operations focused on enhancing customer experience and ensuring alignment with regulatory and business objectives. The position contributes to Convera's global customer operations and continuous improvement initiatives. It is a hybrid, morning-shift role based in Costa Rica.
Required Skills
- Customer Service
- Problem Solving
- Communication
- Conflict Resolution
- Process Improvement
- Regulatory Knowledge
- Complaint Handling
- Project Support
- Reporting
- Data Analysis
+9 more
Qualifications
- Bachelor's Degree
About Convera
convera.comConvera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.
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