Critical Response Consultant (Critical Account Program)

The Critical Response Consultant at MeridianLink is responsible for managing high-impact client escalations within the Critical Account Program (CAP), focusing on driving customer satisfaction and retention. This role involves leading cross-functional teams to develop and implement resolution strategies, facilitating communication with executives, and overseeing the entire escalation lifecycle from triage to resolution. The consultant will also collaborate closely with engineering and product teams to solve technical challenges, monitor key account indicators, and contribute to best practice documentation.