Critical Response Consultant (Critical Account Program)

MeridianLink(3 months ago)

HybridFull TimeSenior$104,300 - $148,000Support

About this role

The Critical Response Consultant at MeridianLink is responsible for managing high-impact client escalations within the Critical Account Program (CAP), focusing on driving customer satisfaction and retention. This role involves leading cross-functional teams to develop and implement resolution strategies, facilitating communication with executives, and overseeing the entire escalation lifecycle from triage to resolution. The consultant will also collaborate closely with engineering and product teams to solve technical challenges, monitor key account indicators, and contribute to best practice documentation.

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Required Skills

Critical Response
Customer Satisfaction
Client Escalations
Strategic Leadership
Executive Communication
Cross-Functional Collaboration
Stakeholder Management
Technical Expertise
Resolution Strategies
Risk Identification

+11 more

Qualifications

Bachelor’s degree required

About MeridianLink

www.meridianlink.com

MeridianLink is a leading provider of digital lending platforms tailored for banks, credit unions, fintechs, and other financial institutions. The company's comprehensive suite of solutions enhances the lending process by streamlining applications, approvals, and funding, enabling organizations to improve efficiency and customer experience. With a focus on innovation, MeridianLink empowers its clients to leverage technology for better financial service delivery and enhanced operational performance.