Critical Accounts Program, Engineer

Verkada(4 days ago)

San Mateo, CA, United StatesOnsiteFull TimeMedior$120,000 - $160,000Customer Support

About this role

The Critical Accounts Program (CAP) Engineer at Verkada acts as the company’s last line of defense for high-stakes customer relationships, taking ownership of escalated incidents to restore service and confidence. The role requires rapid on-site response to stabilize customers, coordinate cross-functional teams, and translate customer issues into product and operational improvements.

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Required Skills

Troubleshooting
Networking
Incident Management
Customer Escalations
Onsite Support
Communication
Problem Solving
Stakeholder Management

About Verkada

verkada.com

Verkada is a physical security and smart-building company that provides cloud-managed security cameras, access control, alarms, environmental sensors, intercoms, and visitor management as a single, fully integrated platform for enterprises. Its AI-powered video surveillance and centralized management (Command) enable remote monitoring, analytics, and easy deployment at scale across on-premises gateways and cloud services. Verkada targets modern organizations that want simplified, scalable security and building operations with remote access, integrations, and a streamlined setup (including a free 30‑day trial).