VP Customer Success Enablement

MeridianLink

2 months ago

3.1 on Glassdoor

Hybrid

Full Time

Executive

1 applicant

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About this role

The VP Customer Success Enablement at MeridianLink is a senior leadership role tasked with transforming the Customer Experience (CX) team, focusing on Customer Success Management and collaboration with Customer Support. This position involves setting strategic direction for the Customer Success team, overseeing the newly created Critical Account Program (CAP) to manage escalations and enhance customer advocacy. The VP will drive workforce planning and technology enablement initiatives, including automation and AI, while fostering cross-functional partnerships to align CX strategies with organizational objectives and ensure operational scalability and growth.

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About MeridianLink

www.meridianlink.com

MeridianLink is a leading provider of digital lending platforms tailored for banks, credit unions, fintechs, and other financial institutions. The company's comprehensive suite of solutions enhances the lending process by streamlining applications, approvals, and funding, enabling organizations to improve efficiency and customer experience. With a focus on innovation, MeridianLink empowers its clients to leverage technology for better financial service delivery and enhanced operational performance.