Critical Situation Manager - APJ
Proofpoint(20 days ago)
About this role
Proofpoint is seeking a Critical Situation Manager to manage urgent customer problems related to cybersecurity products and services. The role involves coordinating resolution efforts, communicating with customers, and driving process improvements across teams, with a focus on customer satisfaction and issue resolution.
Required Skills
- Customer Service
- Escalation Management
- Problem Solving
- Communication
- Linux
- Database
- SaaS
- Salesforce
- Troubleshooting
- Project Management
About Proofpoint
proofpoint.comProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.
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