About this role
A CRM Lead at Monzo will lead the Product CRM team across Core, Wealth, Borrowing and Business products, shaping how Product CRM works to ensure customer communications are thoughtful, relevant and genuinely useful. The role combines strategic ownership with people leadership during a period of growth and change.
Required Skills
- CRM
- Lifecycle Marketing
- Data Analysis
- SQL
- Braze
- Looker
- Team Leadership
- Strategy
- Prioritisation
- Customer Engagement
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.