CS Delivery Excellence Manager

Airbnb(14 days ago)

RemoteFull TimeManager$84,000 - $105,000Customer Support

About this role

The CS Delivery Excellence Manager at Airbnb is an individual contributor on the Global Delivery team, focused on improving how Customer Support is delivered at scale. The role partners with Delivery Leadership to shape the Global Delivery Operating System and support the development and evolution of internal and partner management teams. This position is remote-eligible within specified Canadian provinces.

View Original Listing

Required Skills

Operational Excellence
Stakeholder Management
Performance Management
Data Analysis
Process Optimization
Project Management
Training
Communication
Change Management
Onboarding

Qualifications

BA/BS Degree
MBA

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.