CS Operations Agent
Bolt Technology(13 days ago)
About this role
A Spanish-speaking Customer Support Operations Agent based in Portugal who will serve as the first point of contact for Bolt users in Spanish-speaking markets. The role supports inquiries across chat, email, and voice for multiple verticals and contributes to shaping the customer experience through process adherence and continuous improvement. This position is part of Bolt’s Customer Support team focused on execution, ownership, and quality outcomes.
Required Skills
- Spanish
- English
- Chat Support
- Email Support
- Voice Support
- SLA Management
- Tagging Accuracy
- SOP Adherence
- Process Improvement
- Product Knowledge
+4 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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