CS Operations Specialist

Bolt Technology(7 hours ago)

HybridFull TimeMedior$34,000 - $52,000Support

About this role

A Customer Support Operations Specialist at Bolt in Dar es Salaam is responsible for handling complex customer cases, supporting quality assurance, and contributing to process improvements, all to ensure high standards of customer care in a fast-growing, global tech company focused on mobility and food delivery.

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Required Skills

Customer Support
Case Handling
Quality Assurance
Process Improvement
Investigation
Documentation
Communication
Decision Making
Teamwork
English

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.

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