Driver Engagement Center Specialist - Malay and Mandarin speaker

Bolt Technology(22 hours ago)

HybridFull TimeJunior$59,245 - $78,571 (estimated)Customer Support

About this role

The DEC Specialist at Bolt is responsible for providing face-to-face support to drivers, helping them with onboarding, training, and issue resolution. The role involves engaging with drivers directly to enhance their experience and support the company's mission to improve urban mobility.

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Required Skills

Customer Service
Communication
Problem Solving
Multilingual
Empathy
Organizational Skills
Conflict Resolution
Adaptability
Interpersonal Skills
Active Listening

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.

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