CS Specialist - Content Strategist
Kaizen Gaming(8 days ago)
About this role
A Content Specialist at Kaizen Gaming on the CS Process Improvement team responsible for ensuring customer-facing and operational content is accurate, consistent, and aligned with business and compliance standards. The role partners with Operations, BPO partners, Product, and Support Leadership to create, review, and continuously improve Help Center articles, Zendesk macros, and internal communications to drive efficiency, quality, and customer experience.
Required Skills
- Content Governance
- Knowledge Management
- Zendesk
- Help Center
- CMS
- Macros
- Process Improvement
- Stakeholder Collaboration
- Content Editing
- Ticket Analysis
Qualifications
- Bachelor's Degree in Communications, Journalism, Business, Marketing or related field
About Kaizen Gaming
kaizengaming.comKaizen Gaming is a technology-driven online gaming company that builds and operates sports betting and casino platforms under consumer brands like Stoiximan and Betano. It offers a full-stack, data-driven platform — covering odds and risk management, live betting, payments and player-account services — for retail customers and commercial partners across Europe and Latin America. The company emphasizes in-house engineering, product design and analytics to personalize experiences, optimize operations and support responsible gaming. Kaizen combines rapid product development with local customer support and compliance to scale regulated gaming operations.