CX Content Specialist

Roadie(7 days ago)

RemoteFull TimeMedior$69,628 - $93,369 (estimated)Customer Experience

About this role

A CX Content Specialist at Roadie focuses on content strategy and governance for the Customer Experience organization, ensuring internal and external information is consistent, accurate, and aligned with brand voice. The role partners with cross-functional teams to maintain knowledge bases and support overall customer service effectiveness.

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Required Skills

Content Writing
Technical Writing
Content Audit
Knowledge Base
Salesforce
Process Mapping
Stakeholder Collaboration
Legal Review
Prioritization
KPI Management

+3 more

Qualifications

Bachelor's Degree in English, Communication, or Technical Writing
Authorized to work in the U.S.

About Roadie

roadie.com

Roadie is a local same‑day and last‑mile delivery platform that connects businesses with a network of drivers to provide fast, flexible, and cost‑effective shipping. It supports on‑demand and scheduled deliveries—including big‑and‑bulky and specialty items—with real‑time tracking and integrations for retailers, e‑commerce platforms, and supply‑chain partners. Companies use Roadie to speed up fulfillment, lower last‑mile costs, and offer reliable local delivery options to customers.