CS Technical Representative (Core)

1Password(1 month ago)

RemoteContractJunior$48,570 - $66,294 (estimated)Customer Experience

About this role

The CS Technical Representative (Core) at 1Password is responsible for troubleshooting Tier 2 technical issues escalated from Tier 1, focusing on a wide range of product reliability challenges across various operating systems including Windows and Mac. This role involves resolving complex queries, maintaining a deep understanding of 1Password's offerings, and providing support to junior team members. The representative is also expected to effectively communicate with customers, create internal documentation, and escalate issues to Tier 3 when necessary. Proficiency with diagnostic tools and a comprehensive understanding of technical environments are essential for success in this position.

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Required Skills

Communication Skills
Problem Solving
Technical Troubleshooting
Customer Support
Issue Diagnosis
Tier 2 Support
Knowledge Management
Cross-Functional Collaboration
CRM Management
Product Knowledge

+12 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.