(CSS1) Customer Support Specialist I
DearDoc
About this role
DearDoc is seeking a bilingual Customer Support Specialist to assist customers through technical troubleshooting and support channels. The role involves managing customer inquiries, resolving issues, and collaborating with internal teams to enhance customer satisfaction.
Skills
About DearDoc
getdeardoc.comDearDoc is an all‑in‑one healthcare growth and patient engagement platform trusted by 5,000+ practice owners. It helps practices improve patient experience and streamline administrative workflows while driving more 5‑star reviews through automated patient communication and review collection. The platform centralizes tools for scheduling, reminders, patient messaging, reputation management, and other growth-focused features to reduce overhead and boost retention. Practices use DearDoc to simplify operations, strengthen their online reputation, and grow revenue without adding staff.
About DearDoc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$20k
per year