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Customer Advisor Home at Hastings Direct - ApplyBlast

Customer Advisor Home

Hastings Direct

3 months ago

3.7 on Glassdoor

Bexhill, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Representative at Hastings Direct supports home insurance customers by managing policy changes, renewals, and complaints primarily through telephony. The role involves providing expert guidance on coverage and pricing while navigating internal software systems to deliver a positive customer experience. After an initial 12-week training period in the office, successful candidates transition to a hybrid working model with one day per week in the office.

Responsibilities

Handle inbound calls to assist customers with home insurance policies
Process policy renewals, adjustments, and new customer enrollments
Resolve customer complaints and overcome objections effectively
Navigate internal software systems to provide accurate information
Deliver exceptional customer service aligned with company values

Skills

About Hastings Direct

hastingsdirectcareers.com

Headquarters

Bexhill-On-Sea, England, United Kingdom

Company Size

1001-5000 employees

View Profile

Hastings Direct is an agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike, and home insurance products. With over 4,800 colleagues, the company operates from offices in Bexhill-on-Sea, Leicester, and London. Hastings Direct is known for its dynamic, flexible culture and commitment to serving customers across the UK.