Customer Consultant
Encore Capital Group(1 month ago)
About this role
Wescot Credit Services is hiring Call Centre Agents in Hull to join the BFI Team starting 2nd March 2026. The role is a customer-facing contact centre position supporting people with financial wellbeing in a regulated debt-recovery environment. After an initial office-based training period, employees can blend office and home working under a hybrid model.
Required Skills
- Customer Service
- Inbound Calls
- Outbound Calls
- Active Listening
- Questioning Techniques
- Vulnerability Awareness
- Empathy
- Resilience
- Regulatory Compliance
- Debt Collection
+2 more
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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