Customer Advisor

NATIONAL(1 year ago)

Cape Town, South AfricaOnsiteFull TimeJunior$43,577 - $59,216 (estimated)Customer Service

About this role

A Customer Advisor handles customer enquiries, identifies needs, and resolves product or service problems to ensure an excellent customer experience and fair treatment. The role focuses on troubleshooting technical issues, providing general support, and offering relevant products or services where appropriate. Advisors contribute to business profitability through high-quality interactions while adhering to policy and data protection requirements.

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Required Skills

Customer Service
Active Listening
Problem Solving
Communication
Time Management
Empathy
Conflict Resolution
Computer Skills
Troubleshooting
Escalation Handling

+2 more

Qualifications

Grade 12 (Matric)

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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