Customer Advocate I, VM, Market Operations

Carvana(12 hours ago)

Cleveland, OHOnsitePart TimeMedior$36,000 - $40,000Operations

About this role

Customer Advocate at Carvana serves as the onsite representative for customers picking up vehicles from Carvana’s Vending Machine, delivering a welcoming and memorable pickup experience. The role supports customer transactions and requires at least 2 years of customer-facing experience, weekend evening shifts, and eligibility for company-sponsored licensing where required.

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Required Skills

Customer Service
Driving
Paperwork
Notary
Vehicle Detailing
Communication
Physical Stamina
Problem Solving
Documentation
Safety Compliance

Qualifications

Valid Driver's License
Notary (Obtainable/Sponsored)
Vehicle Verifier License (CA, Obtainable/Sponsored)

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.