Customer Assurance Analyst
Kong Inc.(2 months ago)
About this role
The Customer Assurance Analyst at Kong is responsible for coordinating cross-functional responses to customer security and compliance inquiries, working closely with teams such as Compliance, Security, and Legal. This role focuses on developing scalable processes for handling security questionnaires, maintaining customer-facing security documentation, and proactively tracking customer assurance activities and metrics. Additionally, the analyst will support sales and customer success teams by addressing security concerns during pre-sales cycles and providing clear communication about Kong's security posture to foster trust with clients.
Required Skills
- Customer Assurance
- Cross-Functional Coordination
- Process Development
- Security Documentation
- Customer Engagement
- Security Knowledge
- Cloud Security
- Technical Expertise
- Documentation Creation
- Process Management
+4 more
Qualifications
- Bachelor’s degree in Information Security, Computer Science, or a related field
- Professional certifications such as CISSP or CISA (preferred but not required)
About Kong Inc.
konghq.comKong Inc. is a leading API gateway and service mesh provider, designed to enhance developer productivity, security, and performance across modern architectures. The company's unified platform, Kong Konnect, provides tools for API management, AI gateway integration, and event streaming, enabling seamless connectivity and governance for organizations. With features tailored for API producers and consumers, Kong empowers businesses to build, run, discover, and govern APIs efficiently while supporting AI modernization efforts. Trusted by top companies, Kong is recognized for its ability to accelerate digital transformation and foster innovation in the API ecosystem.