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Customer Care Advisor at Clarivate - ApplyBlast

Customer Care Advisor

Clarivate

2 months ago

3.6 on Glassdoor

Alexandria, Virginia, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Care Advisor will serve as the first point of contact for internal and external customers, handling inquiries via phone, email, and chat. The role involves troubleshooting issues, documenting interactions, and collaborating with stakeholders to ensure timely and professional support for Clarivate's products and services.

Responsibilities

Provide first‑point customer support via phone, email, and chat
Document and resolve customer inquiries using CRM and ITSM systems
Mentor and assist team members to ensure high‑quality service

Skills

Qualifications

Bachelor's degree

About Clarivate

clarivate.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

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Clarivate aims to fuel the world's greatest breakthroughs through enriched data, insights, analytics, workflow solutions and expert services. Find out more.