Customer Care Advocate IA - Utica
Excellus BCBS(1 year ago)
About this role
A Customer Care Advocate handles member and provider inquiries across telephone, walk-in, mail, fax, web chat, and email regarding benefits, claims, and enrollment. The role supports service delivery in alignment with corporate policies and regulatory requirements and focuses on enhancing member and provider satisfaction and retention. The B version of the role requires fluency in Spanish.
Required Skills
- Customer Service
- Spanish
- Documentation
- Claims
- Enrollment
- Multitasking
- Windows
- Communication
- Problem Solving
- Time Management
Qualifications
- High School Diploma or Equivalent
About Excellus BCBS
excellusbcbs.comOfficial site of Excellus BCBS, a trusted health insurance plan for over 85 years. Shop for affordable health plans including Medicare, medical, dental, vision, and employer plans.
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