Customer Care Agent - Arabic

Deliveroo(27 days ago)

HybridFull TimeSenior$118,523 - $159,156 (estimated)Deliveroo Cost Center Hierarchy

About this role

A Senior Agent in Global Escalations at Deliveroo manages complex customer complaints, ensuring timely and fair resolutions while maintaining compliance with industry standards and regulations. The role involves investigating disputes, analyzing trends, and collaborating with internal and external stakeholders to improve processes and customer outcomes. It's suitable for experienced professionals passionate about delivering exceptional service in a fast-paced environment.

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Required Skills

Customer Service
Complaint Resolution
Root Cause Analysis
Negotiation
CRM
Dispute Resolution
Regulatory Knowledge
Problem Solving
Communication
Empathy

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.

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