About this role
A Complaints Agent at Utilita Energy represents the company in resolving customer complaints and ensuring a fair, customer-first experience across multiple communication channels. The role is based in Chandlers Ford with an initial onsite training period, moving to a hybrid working pattern thereafter. The company emphasizes sustainability, employee wellbeing, and career development.
Required Skills
- Complaint Handling
- Customer Service
- Investigation
- Communication
- Problem Solving
- Root Cause
- Empathy
- Email Support
- Phone Support
- WhatsApp Support