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Customer Care Analyst II at City of Baltimore - ApplyBlast

Customer Care Analyst II

City of Baltimore

1 day ago

Baltimore, Maryland, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Care Analyst II serves as a liaison between customers and City agencies within the Department of Finance. This full-time role involves handling customer inquiries, processing billing and collections, and maintaining accurate records in a municipal government setting. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to interpret and apply billing policies.

Responsibilities

Serve as liaison between customers and City agencies
Research hardcopy and electronic records and files
Interpret and apply billing policies and procedures

Skills

About City of Baltimore

baltimorecity.gov

Headquarters

Baltimore, Maryland, United States

Company Size

10001+ employees

View Profile

The City of Baltimore website is the official online portal for Baltimore, Maryland’s municipal government, providing news, announcements, and information about the Mayor, City Council, and city departments. It offers residents, businesses, and visitors access to services such as permits and licensing, bill payments, public safety updates, and reporting tools. The site also publishes city data, budgets, meeting agendas, and resources for community programs and economic development to promote transparency and civic engagement. Emergency alerts, events, and guidance for navigating city services are highlighted to help users find timely, practical information.