Customer Care and Sales Advisor - I

Cable One, Inc.(3 months ago)

Pocatello, IDOnsiteFull TimeJunior$57,082 - $76,510 (estimated)Customer Support

About this role

Customer Care and Sales Advisor I at Sparklight (a Cable One brand) serves as a frontline voice for customers, helping them with account and service needs while also supporting retention and sales outcomes. The role focuses on building trust through empathetic communication and guiding customers to solutions and service options that fit their needs. Over time, the position grows into handling more complex customer situations and encouraging customers to continue service with Sparklight.

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Required Skills

Customer Service
Inbound Calls
Sales
Retention
Upselling
Order Entry
Ticketing Systems
Active Listening
Problem Solving
Billing Support

+2 more

Qualifications

High School Diploma
GED

About Cable One, Inc.

cableone.biz

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.

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