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Customer Care Associates at FlexCar - ApplyBlast

Customer Care Associates

FlexCar

4 months ago

2.8 on Glassdoor

Montego Bay, St. James, Jamaica

Onsite

Full Time

Junior

0 applicants

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About this role

Flexcar is hiring a dynamic Customer Care Associate to champion member experience by resolving inquiries, managing escalations, and collaborating with operations and sales teams. The role involves analyzing operational issues, implementing process improvements, and acting as a gatekeeper for financial transactions like charges and refunds. Success requires strong analytical skills, problem-solving abilities, and technical aptitude within a fast-paced customer service environment.

Responsibilities

Respond to member inquiries and resolve escalated operational failures
Analyze operational lapses to reduce negative member impact
Manage member charges, reimbursements, and credits resulting from escalations
Collaborate with operations to identify parking locations and fleet requests
Audit operational team processes to improve member satisfaction

Skills

About FlexCar

flexcar.com

Headquarters

Boston, Massachusetts, United States

Company Size

201-500 employees

Founded

2021

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Flexcar is a flexible car-leasing platform that eliminates upfront down payments and long-term commitments. It positions itself as a dealership alternative, with month-to-month leases starting around $199 per month and the option to swap or return vehicles anytime. The service emphasizes a hassle-free, digital-first experience that helps customers avoid traditional car-buying friction. Designed for urban mobility, it's built around on-demand access and flexible terms.