Customer Care Group Support Analyst
Genuine Parts Company(1 year ago)
About this role
This role involves providing technical support to customers by troubleshooting hardware, software, and network issues over the phone. The position requires documenting interactions and collaborating with support teams to resolve customer incidents efficiently.
Required Skills
- Help Desk
- Troubleshooting
- Networking
- Active Directory
- SQL
- Customer Service
- Problem Solving
- Call Center
- O365
- Linux
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