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Customer Care Specialist 2 at Illumina - ApplyBlast

Customer Care Specialist 2

Illumina

4 months ago

3.4 on Glassdoor

Eindhoven, Netherlands

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Care Specialist at Illumina in Eindhoven manages the full lifecycle of large instrument and consumable orders, ensuring seamless delivery and customer satisfaction. The role involves collaborating with Sales, Technical Support, Logistics, and Finance teams to resolve inquiries, handle exceptions, and coordinate dispatches. Success in this position requires strong commercial acumen, fluency in English and Italian, and proficiency with commercial tools like SAP and CRM systems.

Responsibilities

Process large instrument and consumable orders efficiently
Coordinate delivery and manage instrument dispatch
Resolve customer inquiries and business issues via email and phone
Manage order backlog and handle delivery exceptions
Collaborate with cross-functional teams to ensure customer satisfaction

Skills

Qualifications

Valid VOG (Code of Conduct)

About Illumina

Headquarters

San Diego, California, United States

Company Size

5001-10000 employees

Founded

1998

LinkedIn

Illumina sequencing and array technologies drive advances in life science research, translational and consumer genomics, and molecular diagnostics.

Recent company news

First Trust Advisors LP Sells 89,600 Shares of Illumina, Inc. $ILMN

4 hours ago

Here’s Why Illumina Stock Could Continue Its 44% Recovery Into 2026

2 days ago

Schroder Investment Management Group Sells 66,235 Shares of Illumina, Inc. $ILMN

4 hours ago

About Illumina

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Listed by employer

47% below the average for this role

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