Customer Care Specialist I ( In-Office)

First American Payment Systems(1 month ago)

Fort Worth, TX, USAOnsiteFull TimeMedior$58,218 - $79,590 (estimated)Operations

About this role

A Customer Care Specialist at Deluxe provides front-line support within the Operations team, handling inbound calls and customer support emails to resolve advanced account and technical issues. The role involves researching account inquiries, coordinating with internal departments and merchant acquirers, and guiding clients through the iATS portal and related tools. The position emphasizes ownership of work items, timely resolution, and maintaining high levels of client satisfaction.

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Required Skills

Customer Service
Call Handling
Email Support
Troubleshooting
Technical Support
Account Research
Communication
Salesforce
Multitasking
Relationship Building

Qualifications

HS/GED
Associate Degree

About First American Payment Systems

first-american.net

Process your customer payments securely and easily with First American Payment Systems. We build the technology solutions and services your business needs to succeed today - and tomorrow.

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