Customer Care Specialist I (NextGear Capital)

CAI Cox Automotive Corp Svcs., LLC(1 month ago)

HybridFull TimeJunior$33,180 - $49,720Customer Care

About this role

NextGear Capital (a Cox Automotive brand) is hiring a Customer Care Specialist I on the Client Experience Team to support its customer base with account and service inquiries. The role is a hybrid call-center position with variable shifts during weekday operating hours, supporting clients such as automotive dealers and auctions. This position focuses on delivering a responsive customer experience while coordinating with internal teams to resolve issues.

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Required Skills

Customer Support
Inbound Calls
Live Chat
SMS Support
Case Management
Service Tickets
Documentation
Outbound Calling
Problem Solving
Customer Service

+4 more

Qualifications

High School Diploma/GED

About CAI Cox Automotive Corp Svcs., LLC

coxautoinc.com

Cox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.

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