Customer Care Specialist - US
HelloFresh(1 month ago)
About this role
A Customer Service Representative at HelloConnect will be the primary point of contact for customers at the Exxa Tower, Bridgetowne, Quezon City office, representing the brand and promoting product and subscription usage. The role focuses on understanding product features and investigating customer feedback and complaints to improve the customer journey and satisfaction. It offers growth opportunities within a collaborative, learning-focused BPO environment with wellness benefits and development support.
Required Skills
- Customer Service
- Product Knowledge
- Complaint Resolution
- Multichannel Communication
- KPI Management
- Accuracy
- Process Improvement
- Initiative
- Policy Knowledge
- Investigation
Qualifications
- High School Graduate (Old Curriculum)
About HelloFresh
hellofresh.comHelloFresh is a global meal-kit subscription company that delivers pre-portioned fresh ingredients and chef-designed recipes to customers' doors. It offers flexible plans and a wide range of meal choices (family, vegetarian, quick meals, etc.) to simplify meal planning, shopping, and cooking. Operating in many countries, HelloFresh emphasizes convenience, variety, and reducing food waste through portioned ingredients and streamlined delivery. Customers manage preferences and deliveries online for weekly boxes tailored to their needs.